COVID-19 Shipping Information

We are currently experiencing delivery delays due to the Coronavirus impacts and some airlines outbreak. We are doing everything possible to keep delivering during the CRISIS pandemic. During these challenging times, we're working hard to move more parcels for you. We’re currently processing high volume of parcels in our network every day. 

Parcel service impacts

Cancelled flights, social distancing requirements and massive parcel volumes have led to significant domestic and international delivery delays. We understand this may have caused a lot of frustration. We’re working hard to improve this for you. 

Our team continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and be patience and respect they deserve – Thank you for your support and patience.

We're making every effort to meet delivery times, however, the changing nature of both airlinehaul capacity and delivery services in destination regions and territories mean that these delivery estimates should be used as a guide only. Further delivery delays will occur with regions/cities in lockdown. 

Estimated Delivery Speed

The normal delivery time frame is 12-16 business days as we are currently experiencing delivery delays due to the Coronavirus impacts and some airlines outbreak and these days there are a little bit more delays as all the businesses are affected around. Please leave a minimum of 10 business days after the estimated delivery speeds indicated to raise queries on items travelling via air.

Your kind patience will be highly appreciated, thank you!

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