Shipping Policy

How do we ship and what is pricing?

We offer FREE shipping in Australia and tracking info will be sent to you once it has been updated by Australia Post.

Where do we ship?

We are based in Sydney, Australia but we ship internationally also. That's right - every country in the world! Shipping will be the fastest to the Australia, United States, Canada and Europe.We can always provide tracking for orders from Australia, New Zealand, United States, Canada and United Kingdom

 How can i change my shipping address?

Please Send us an email at Info@jesmine.com.au within 24 hours of purchase. After 24 hours if the item is shipped to your given address. Jesmine is not responsible for wrong shipping after the time period. If the shipment is returned to JESMINE the customer will have to pay second time shipping fee.

 How Long Will My Package Take? 

 

This depends on the product ordered and where we are sending it to.

All items are fulfilled from our warehouses located in Australia within 2-3 days. All of our Items are custom handmade. so we appreciate your patience in advance.

Parcel will USUALLY take 5-7 business days to arrive depend upon the delivery address. 

If you're still not sure, email us at info@jesmine.com.au. We are always happy to help. Please note we are not always able to respond to you straight away. We will get back to you as soon as possible; usually within 1 business day.

Missing Package?

On that rare occasion that your item goes missing or shows up late don't worry! All you need to do is contact us . We will available 24/7 to assist you. We pride ourselves on customer satisfactions, any issues we fix ASAP.

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